Last updated: 23 September 2026
Aluglass 2000 (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, why we collect it, and what your rights are.
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
Who we are
Business name: Aluglass 2000
Registered entity: Paradise Promotions CC
Registration number: 1988/013016/23
Physical address: 49 Commissioner Street, CBD, Klerksdorp, 2570
Email: sales@aluglass2000.co.za
Telephone: 018 462 8786
What information we collect
Information you give us directly:
- Name and surname
- Email address and telephone number
- Delivery and installation address
- Company name and VAT number (for business and trade customers)
- Window and door specifications, measurements, and site details
- Order and quotation history
- Correspondence you send us
Information collected automatically when you visit our website:
- IP address and approximate location
- Browser type and device information
- Pages visited, time spent, and referring website
- Cookie data
Payment information: We do not store your card details. Orders are currently paid by EFT (bank transfer) directly into our bank account. If we add card payments in future, they will be processed by a third-party payment provider that handles your card details under its own security standards and privacy policy.
Why we process your information
- To prepare and send you quotations
- To manufacture, supply, deliver, and install your order
- To process payments and issue invoices
- To communicate with you about your order, including lead times and delivery
- To handle warranty claims, returns, and after-sales queries
- To keep accounting and tax records as required by South African law
- To improve our website and understand how visitors use it
- To send you marketing communications, where you have consented
Legal basis for processing
We process your information because it is necessary to perform our contract with you, to comply with legal obligations, for our legitimate business interests, or because you have given consent. You can withdraw consent for marketing at any time by clicking unsubscribe in any email or contacting us at sales@aluglass2000.co.za. Withdrawing marketing consent does not affect our ability to contact you about an active order.
Who we share your information with
- Payment processors — To process transactions
- Delivery and installation contractors
- Suppliers — where a component is supplied or fabricated externally
- Professional advisors — accountants, auditors, and legal advisors
- Regulatory authorities — where we are legally required to disclose
We do not sell your personal information to anyone.
Cross-border transfers
Some of the services we use may store data on servers outside South Africa. Where this happens, we take reasonable steps to ensure the recipient is subject to laws or agreements providing an adequate level of protection, as required by section 72 of POPIA.
How long we keep your information
- Quotation enquiries that don’t convert: 24 months
- Completed orders and invoices: 5 years, as required by the Tax Administration Act
- Warranty records: 3 years from delivery, to cover our warranty period
- Marketing contacts: until you unsubscribe
Cookies
Our website uses cookies to make the site work, remember your cart contents, and understand how visitors use the site. You can manage your cookie preferences using the consent banner shown when you first visit, or through your browser settings.
How we protect your information
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, and misuse, including secure hosting, encrypted connections (HTTPS), restricted access to customer records, and password protection.
No system is completely secure. If a breach occurs that is likely to affect your rights, we will notify you and the Information Regulator as required by section 22 of POPIA.
Your rights
Under POPIA you have the right to ask what personal information we hold about you, ask us to correct or delete it, object to processing based on our legitimate interests, withdraw consent for marketing, and lodge a complaint with the Information Regulator.
To exercise any of these rights, contact us at sales@aluglass2000.co.za.
Information Regulator (South Africa)
Email: complaints.IR@justice.gov.za
Website: inforegulator.org.za
Children
Our website and services are not directed at children under 18. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.
Contact us
Aluglass 2000
Email: sales@aluglass2000.co.za
Telephone: 018 462 8786
Address: 49 Commissioner Street, CBD, Klerksdorp, 2570